Return and Refund Policy

Effective Date: 1st March 2025

At Camptrekgears, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy. Please read the details below to understand our return process, refund eligibility, and exceptions.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of the purchase date.
• The item must be unused, undamaged, and in its original packaging with all tags and accessories included.
• Proof of purchase (receipt or order confirmation email) must be provided.
• Certain products, such as perishable goods, customized items, and clearance-sale items, are not eligible for returns (see Non-Returnable Items below).

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact Us – Email our customer support team at support@camptrekgears.com with your order number and reason for the return.
2. Receive Authorization – We will provide return instructions and a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.
3. Ship the Item – Pack the item securely and ship it to the return address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Return Processing – Once we receive the returned item, we will inspect it and notify you of your refund status.

3. Refund Process

Once your return is approved, we will process your refund:

• Refunds will be issued to the original payment method (credit/debit card, PayPal, etc.).
• It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
• If the returned item was purchased with a gift card or store credit, the refund will be issued as store credit.
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

4. Exchanges

If you need to exchange an item for a different size, color, or model:

• Contact our support team to check the availability of the replacement item.
• Follow the return process and place a new order for the desired item.
• In some cases, we may allow direct exchanges without requiring a separate purchase.

5. Damaged or Defective Items

We take quality seriously. If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. Provide clear photos of the issue, and we will arrange for a free replacement or a full refund, including shipping costs.

6. Non-Returnable Items

Some items are not eligible for return due to hygiene, customization, or clearance sales. These include:

• Personalized or custom-made products
• Clearance or final sale items
• Gift cards
• Used or washed apparel
• Opened personal care or hygiene items

7. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account – Refunds may take several days to process.
2. Contact your payment provider – Some banks or credit card companies may have processing delays.
3. Contact us – If you still haven’t received your refund after 10 business days, email us at support@camptrekgears.com for assistance.

8. International Returns

For international orders:

• Customers are responsible for return shipping costs.
• Refunds will be issued in the original payment currency, but exchange rate fluctuations may affect the refunded amount.
• We are not responsible for customs duties or taxes incurred on returned items.

9. Refund Exceptions

We reserve the right to refuse returns or refunds in cases of:

• Items damaged due to misuse, improper care, or external factors (e.g., accidents, weather).
• Returns requested after 30 days of purchase.
• Excessive return requests that suggest misuse of our policy.

10. Store Credit Option

If you prefer, we can issue store credit instead of a refund. Store credits never expire and can be used toward any future purchase on Camptrekgears.com.

11. Policy Changes

We may update our Return and Refund Policy periodically. Changes will be posted on this page with an updated Effective Date. It is your responsibility to review this policy before making a purchase.

12. Contact Us

For return or refund inquiries, contact us at:

📧 Email: support@camptrekgears.com
📍 Address: 1348 Pleasant Hill Road Bellflower, CA 90706
📞 Phone: +1 562-248-3069

We are committed to providing you with the best shopping experience. If you have any questions, feel free to reach out—we’re happy to help!